Service Provider Terms and Conditions

Welcome to Discovered You. By registering as a service provider on our platform, you agree to the following key terms.

1. Introduction

• Discovered You is a Sri Lankan digital agency and multi-vendor service platform for on-demand services.
• We connect independent service providers with customers across many categories.
• Providers are independent contractors, not employees of Discovered You.

2. Services Provided

Providers may offer services in categories such as:

• Home & Office Repairs (plumbing, electrical, AC, carpentry, masonry, mechanics)
• Care & Support (caretakers, ward care, elderly assistance)
• Technology Solutions (computing, CCTV, networking, IT support)
• Lifestyle Essentials (cleaning, gardening, pest control, laundry)
• Transport & Ride Services (vehicle repair, ride-hailing, logistics)
• Beauty & Care, Construction, Digital Marketing & SEO, and more.

3. Provider Responsibilities

• Maintain valid licenses, skills, and qualifications for services offered.
• Deliver services professionally, safely, and in compliance with Sri Lankan laws.
• Communicate clearly with customers regarding scope, pricing, and timelines.
• Respect customer property and privacy.
• Use the Provider App (available on iOS, Google Play, and PWA) to manage bookings and updates.

4. Payments and Fees

• All payments must be processed through Discovered You’s secure platform.
• Providers are not permitted to bypass the platform for direct payments.
• Service fees and commissions are subject to Discovered You’s policies.
• Additional charges must be agreed upon with customers before work begins.

5. Cancellations and Refunds

• Providers must honor confirmed bookings unless unavoidable circumstances arise.
• In case of cancellation, providers must notify customers promptly through the platform.
• Refunds and adjustments follow Discovered You’s cancellation policy.

6. Liability and Disclaimer

• Providers are solely responsible for the quality and safety of services delivered.
• Discovered You is not liable for damages, delays, or misconduct by providers.
• Providers must carry out services at their own risk and ensure compliance with safety standards.

7. Platform Access

• Providers can manage services through the Provider App (iOS, Google Play, and PWA).
• Customers access services through the Customer App (iOS, Google Play, and PWA).
• Discovered You maintains both apps and PWA for accessibility and convenience.

8. Amendments

• This document may be revised, updated, or amended at any time by the management of Discovered You.
• Continued use of the platform after changes indicates acceptance of the updated terms.

9. Governing Law

• These terms are governed by the laws of Sri Lanka.
• Any disputes will be resolved under Sri Lankan jurisdiction.

Get in Touch

📍 Address Trinco Road, Batticaloa, Sri Lanka

📞 Phone +94 704429929

✉️ Email support@discoveredyou.com

🌐 Website www.discoveredyou.com

✨ Discovered You — Empowering service providers to connect with customers across Sri Lanka.