Service Provider Terms and Conditions
Welcome to Discovered You. By registering as a service provider on our platform, you agree to the following key terms.
1. Introduction
- Discovered You is a Sri Lankan digital agency and multi-vendor service platform for on-demand services.
- We connect independent service providers with customers across many categories.
- Providers are independent contractors, not employees of Discovered You.
2. Services Provided
Providers may offer services in categories such as:
- Home & Office Repairs (plumbing, electrical, AC, carpentry, masonry, mechanics)
- Care & Support (caretakers, ward care, elderly assistance)
- Technology Solutions (computing, CCTV, networking, IT support)
- Lifestyle Essentials (cleaning, gardening, pest control, laundry)
- Transport & Ride Services (vehicle repair, ride-hailing, logistics)
- Beauty & Care, Construction, Digital Marketing & SEO, and more.
3. Provider Responsibilities
- Maintain valid licenses, skills, and qualifications for services offered.
- Deliver services professionally, safely, and in compliance with Sri Lankan laws.
- Communicate clearly with customers regarding scope, pricing, and timelines.
- Respect customer property and privacy.
- Use the Provider App (available on iOS, Google Play, and PWA) to manage bookings and updates.
4. Payments and Fees
- All payments must be processed through Discovered You’s secure platform.
- Providers are not permitted to bypass the platform for direct payments.
- Service fees and commissions are subject to Discovered You’s policies.
- Additional charges must be agreed upon with customers before work begins.
5. Cancellations and Refunds
- Providers must honor confirmed bookings unless unavoidable circumstances arise.
- In case of cancellation, providers must notify customers promptly through the platform.
- Refunds and adjustments follow Discovered You’s cancellation policy.
6. Liability and Disclaimer
- Providers are solely responsible for the quality and safety of services delivered.
- Discovered You is not liable for damages, delays, or misconduct by providers.
- Providers must carry out services at their own risk and ensure compliance with safety standards.
7. Platform Access
- Providers can manage services through the Provider App (iOS, Google Play, and PWA).
- Customers access services through the Customer App (iOS, Google Play, and PWA).
- Discovered You maintains both apps and PWA for accessibility and convenience.
8. Amendments
- This document may be revised, updated, or amended at any time by the management of Discovered You.
- Continued use of the platform after changes indicates acceptance of the updated terms.
9. Governing Law
- These terms are governed by the laws of Sri Lanka.
- Any disputes will be resolved under Sri Lankan jurisdiction.
Get in Touch
📍 Address Trinco Road, Batticaloa, Sri Lanka
📞 Phone +94 704429929
✉️ Email support@discoveredyou.com
🌐 Website www.discoveredyou.com
✨ Discovered You — Empowering service providers to connect with customers across Sri Lanka.